SLA Agreement

Node Infrastructure Standard v2.1

Uptime Target

99.9%

Latency Target

< 200ms

01. Service Availability

We guarantee that the PrintWithIt API Bridge will be available 99.9% of the time. This is calculated per calendar month, excluding scheduled maintenance windows announced via our Service Health portal.

02. Support Node Response

Severity	Response Goal
Critical (Global Outage)	30 Minutes
High (Node Connection)	2 Hours
Low (General Inquiry)	12 Hours